Refund policy.

Cancellation before a download begins

Applicable United States consumer law may give you cancellation or refund rights. Before checkout opens, we ask you to request immediate digital delivery. That request does not waive a right that applicable law does not allow us to exclude.

If supply has not begun and you believe a cancellation right still applies, contact us promptly at hello@businesscompliancetools.com.

Personal and organisational purchases

This policy applies whether you buy personally or for an organisation. It does not remove any non-excludable right. We investigate duplicate charges, failed delivery and digital content that is faulty or materially different from the product description.

After a download begins

Once the digital pack starts downloading after your express request, we do not normally refund a change of mind. This does not affect rights relating to faulty, misdescribed or non-conforming digital content.

An approved refund or payment reversal stops any new server authorisation attached to the purchase. It cannot remotely remove a ZIP that has already been delivered to your browser or saved elsewhere on your device. We will tell you if the terms of an agreed resolution require you to delete a delivered copy.

When we will investigate a refund

• You were charged more than once for the same attempted order.
• Payment succeeded but the purchased download could not be provided after reasonable troubleshooting.
• The supplied digital content is faulty or materially different from the product description and we cannot repair or replace it within a reasonable time.
• A refund or cancellation is required by applicable law.

How to request help

Email hello@businesscompliancetools.com with the Paddle receipt email, purchase date, tool name and a short description of the problem. Do not attach case details or generated evidence files unless we specifically ask for them.

We aim to respond within five working days. An approved refund is sent to the original payment method. Bank and card-network processing times are outside our control.